Refund Policy

Last updated: October 25, 2026

14-day refund on Pro passes

If an extension doesn't work for you, ask for a full refund of a Pro pass (30-day, yearly or lifetime) within 14 days of purchase. No questions asked. The license key is deactivated when the refund is made; if the purchase extended an existing key, only the added time is removed.

Credit packs

Credit packs (ShelfScan) follow ShelfScan's refund policy: unused packs within 14 days.

How to ask

• Paid in USD: your order was processed by Paddle.com, our Merchant of Record. Use the link in your Paddle receipt, paddle.net, or write to us.
• Paid in TRY (Shopier): write to us with your Shopier order number.

Email destek@sozlesmecepte.com with your license key or order number. We answer within 3 business days; refunds go back to the original payment method (your bank may take 5–10 business days).

Your rights

This policy does not affect your statutory rights under the consumer law of your country.